Frequently Asked Questions

How do I place an order?

Shopping with Haircharmco is simple, secure, and convenient:

Choose your favorite item and click “Add to Cart.”
Review your cart and proceed to checkout.
Enter your shipping and billing information.
Select your preferred shipping and payment method.
Review your order and complete your purchase.

Once your order is successfully placed, you’ll receive an order confirmation email with your purchase details.

How can I get help with my order?

Our customer support team is always happy to assist you.

📧 Email: 19964300938@163.COM
📱 Phone: 19964300938

You can also contact us through our official social media channels.

We aim to respond to all inquiries within 24–48 business hours.

Can I exchange or return an item?

Yes. At Haircharmco, customer satisfaction is one of our top priorities.

We offer returns and exchanges in accordance with our Returns & Refund Policy.

If your purchase does not meet your expectations, please contact us within the eligible return period after delivery. Our support team will guide you through the process and help provide a smooth resolution.

How much does shipping cost?

We offer a flat-rate shipping fee of $20 USD on all orders.

Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.

How long does delivery take?

Estimated delivery times are:

🚚 Standard Shipping: 8–12 Business Days
🌍 International Shipping: 10–15 Business Days

Please note that delivery times may vary due to customs clearance, local carrier operations, weather conditions, holidays, or peak shopping seasons.

I placed an order but didn’t receive a confirmation email

Order confirmation emails are usually sent within a few minutes after your purchase.

If you haven’t received your confirmation email, please:

✔ Check your Spam or Junk folder
✔ Make sure the email address entered during checkout is correct

If you still can’t find your confirmation email, please contact us: